1. About these terms
These Terms of Service ("Terms") are a legal agreement between you and DYNVOLT DOO Kavadarci, Bel Kamen 50, Kavadarci, North Macedonia, registration number 7957653 ("DYNVOLT", "we", "us"). They apply whenever you visit this website or use the DYNVOLT platform. By accessing the site or signing in to the platform you agree to these Terms. If you do not agree, do not use the service.
Contact: legal@dynvolt.com
2. The service
DYNVOLT provides a SCADA and analytics platform for solar power plants, including monitoring, reporting, forecasting, and bidding features. The public portion of this site is informational; access to the operational dashboard requires an account issued by us or by your organisation.
3. Accounts
- You must provide accurate information when an account is created for you, and keep your login credentials confidential.
- You are responsible for activity that occurs under your account. Notify us immediately at security@dynvolt.com if you believe your account has been compromised.
- Accounts are provided to a specific organisation. You may not share them with third parties or transfer them without our written consent.
4. Acceptable use
You agree not to:
- use the service for any unlawful purpose or in breach of applicable law;
- attempt to gain unauthorised access to systems, accounts, or data that do not belong to you;
- probe, scan, or test the vulnerability of the service without our prior written permission;
- interfere with or disrupt the service, its infrastructure, or other users;
- reverse engineer, decompile, or disassemble the platform, except to the extent expressly permitted by law;
- use the service to send spam, malware, or other harmful content, or to violate the rights of others;
- use automated means (bots, scrapers) to extract data from the service except via the APIs we expose for that purpose.
5. Customer data and operational control
When you or your organisation use the platform to control operational equipment (for example, issuing setpoints or schedules), you are solely responsible for the actions you take and for ensuring that any action complies with safety regulations and local grid rules. DYNVOLT provides tools; you remain responsible for their operational use on your assets.
6. Intellectual property
The DYNVOLT platform, website, logos, and documentation are owned by DYNVOLT or its licensors and are protected by intellectual property laws. Nothing in these Terms grants you any right in our trademarks, logos, or brand assets. You may use the service only as permitted by these Terms and by any separate agreement with us.
You retain ownership of data you or your organisation submit to or generate through the platform ("Customer Data"). You grant us a non-exclusive, worldwide licence to process Customer Data solely to provide, secure, and improve the service.
7. Fees
The marketing website is free to view. Access to the platform is provided under a separate commercial agreement between DYNVOLT and your organisation. Pricing, billing, and renewal terms are set in that agreement and are not governed by this document.
8. Service availability
We take reasonable steps to keep the service available, but we do not guarantee uninterrupted or error-free operation. Planned maintenance, outages at third-party providers, or events outside our control may affect availability. Service level commitments, if any, are set out in the commercial agreement.
9. Third-party services
The platform may integrate with third-party services (for example, weather providers, market operators, or hardware vendors). Your use of those services is subject to their own terms. We are not responsible for the content or behaviour of third-party services.
10. Disclaimer of warranties
To the maximum extent permitted by law, the service is provided "as is" and "as available". We disclaim all warranties, express or implied, including fitness for a particular purpose, merchantability, and non-infringement. Forecasts, analytics, and bidding recommendations are provided for informational purposes and do not constitute financial or operational advice.
11. Limitation of liability
To the maximum extent permitted by law, DYNVOLT and its affiliates will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, or data, arising out of or in connection with your use of the service. Our total aggregate liability arising out of or relating to the service will not exceed the amount paid by your organisation for the service in the twelve (12) months preceding the event giving rise to the claim, or, for the free marketing website, EUR 100.
Nothing in these Terms excludes liability that cannot be excluded under applicable law (for example, liability for death or personal injury caused by negligence, or for fraud).
12. Termination
We may suspend or terminate your access to the service if you materially breach these Terms, if required by law, or if we reasonably believe your use poses a security or legal risk. You may stop using the service at any time. Sections that by their nature should survive termination (including intellectual property, disclaimers, limitations of liability, and governing law) will continue to apply.
13. Changes
We may update these Terms from time to time. If we make material changes, we will notify you through the site or by email. Continued use of the service after the change becomes effective means you accept the updated Terms.
14. Governing law
These Terms are governed by the laws of [governing jurisdiction — placeholder], without regard to its conflict-of-laws principles. The courts of [competent courts — placeholder] have exclusive jurisdiction over any dispute arising out of or relating to these Terms, subject to mandatory consumer protection rules in your country of residence.
15. Contact
Questions about these Terms can be sent to legal@dynvolt.com.